Prolaborate FAQ V3 - Prolaborate

Prolaborate Legacy App

Confluence Integration

General Questions(4)

How to evaluate Confluence Integration?

Issues with Prolaborate Macro in Confluence

Browser support

Is the macro compatible with Confluence Server or Cloud or Both?

Licenses (4)

How many Confluence users can use the Prolaborate macro?

What is the price of the Integrations add-on?

Which option is the best to get started with?

How many Prolaborate licenses are consumed when users access Prolaborate via Confluence?

Configure macro (8)

No results in Confluence macro

Enter Security Token

Connection Unsuccessful

Relevance of User Id

Upgrade license

Settings disabled in Manage Repositories

Select default Repository

Using the macro (12)

Not able to see a repository

No results in Confluence macro

Unauthorized Request or Authentication Failed

Unable to connect to Prolaborate

Unable to Retrieve Information!

Repository is Inactive

Access Restricted

Invalid Configuration

Repositories are missing the drop-down list

Repositories are missing in the Manage Repositories

Composite Diagrams

Viewing package contents within Confluence

Installation

Deployment (5)

What are the deployment options?

Does Prolaborate need its own database?

Self-hosting Prolaborate on AWS

Is XAMPP/Apache Web Server needed for Prolaborate?

Troubleshoot Installation (15)

Prerequisites failed when running the installer

Setup requires the ASP.NET 4 to be configured in IIS

Connection Unsuccessful – MySQL database

Connection Unsuccessful – Microsoft SQL database

Connection Unsuccessful – After choosing the Skip the Step option

Server Error in ‘/’ Application – The resource cannot be found.

Server Error in ‘/’ Application – Runtime error

HTTP Error 500.24

HTTP Error 500.19

HTTP Error 403 or 503

Prolaborate site can’t be reached!

Configuration error when opening Prolaborate

Database connectivity error

Application and Database Schema Version Mismatch!

Configuration (3)

Change the port of Prolaborate

Set Session timeout in Prolaborate

Repositories (4)

PCS Connection Failed

Authentication failed

Unsupported EA database schema

Unsupported Database server

Prolaborate and EA on Cloud

Modeling Languages (5)

Compliance programs

Security Measures

Site-to-site VPN

Web Application Firewall

How load balancers provide security?

AWS Foundational Security Best Practices

CIS AWS Foundations Benchmark

Security Audit Report of Prolaborate

Setup and Configuration (6)

Cloud solution design

What are our responsibilities?

Which database server is used?

How many EA repositories are setup in Cloud?

Where are the backups stored?

Multi-AZ database servers

Support and Maintenance (5)

What kind of support is provided?

How many days will it take to setup a new EA repository?

How does the Floating License Server work?

How does backups and restore work?

What is the frequency of maintenance and upgrades?

Value-Added Services (5)

List of value-added services

How does the migration services work?

Custom backup schedule

Pre-production environment

EA/Prolaborate SSO integration

Active Directory

Configuration (3)

The server could not be contacted

The LDAP server is unavailable

The user name or password is incorrect

Login (4)

Invalid user credentials

Invalid credentials! Please try again

This user is inactive. Please contact the Administrator.

Invalid Configuration! Please ensure proper “Domain” is configured in Prolaborate

User Groups (2)

Information about the domain could not be retrieved (1355)

Not able to get the user list in AD groups – This group has no members!

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