Mailer Configuration

What causes a general error while configuring the Mailer in Prolaborate? 

A general error during mailer configuration typically indicates incorrect SMTP settings. Common causes include: 

• Invalid encryption type 

• Incorrect authentication method 

• Wrong SMTP port number 

Always verify your configuration details with your mail server administrator before applying them in Prolaborate. 

How to verify the SMTP server configuration? 

To validate your SMTP settings: 

• Identify your email provider (e.g., Microsoft, Google). 

• If the provider is not Microsoft-based, ensure the “MS Exchange or Office 365” checkbox is unchecked in the configuration settings. 

• Confirm that the SMTP server address, port, and login credentials are entered correctly. 

This step ensures compatibility with third-party or custom mail servers. 

Best encryption type and port settings 

Use the following standard settings unless your email server administrator specifies otherwise: 

• SSL – Port 465 

• TLS – Port 587 

If your organization uses a custom port, consult your server admin to obtain the correct value. 

What if authentication fails even after entering the correct credentials? 

If you encounter repeated authentication failures: 

• Change the Authentication Type to Base64 

• Re-test the connection 

This adjustment resolves many common authentication-related issues with SMTP services. 

How to generate logs for issue analysis? 

To help diagnose and resolve configuration issues, follow these steps to generate actionable logs: 

• Clear the existing log file 

• Set the log level to Info 

• Reproduce the issue by attempting the same configuration 

• Share the updated log file with the Prolaborate support team (support@prolaborate.com) 

Refer to the Prolaborate Error Logs for detailed instructions 

Any utility to test SMTP configuration? 

Yes! You can use the Prolaborate SMTP Tester to validate your SMTP settings externally. 

Contact support@prolaborate.com to download the Prolaborate SMTP tester to validate your SMTP configuration externally. 

Run the test and share the outcome with the support team for further analysis.