Roll back the Installation

Can I roll back to a previous version of Prolaborate and PCS?

If necessary, it is possible to roll back to a previous version of Prolaborate and Pro Cloud Server (PCS). However, this is only feasible if proper backups are taken before performing the upgrade. 

To ensure a successful rollback, we strongly recommend the following pre-upgrade steps: 

Pre-Upgrade Checklist (Mandatory) 
Before upgrading, back up the following: 

• Prolaborate Database – Follow the Prolaborate Database Backup Guide for step-by-step instructions. 
• Prolaborate and PCS Installation Folders – Copy the installation folders to a safe location (e.g., an external drive or secure cloud storage). 

Rollback Steps – Prolaborate

Step 1: Uninstall the current Prolaborate installation from your system. Delete the old Prolaborate installation folder (e.g., C:\Program Files (x86)\Prolaborate). 

Step 2: Create a new Prolaborate database. Restore the previously backed-up database into this latest instance. 

Step 3: Prepare the Installation Directory by creating a new folder for Prolaborate with the same name as the original installation folder previously used. 

Step 4: Reinstall the Previous Version 

• Launch the installer for the previous Prolaborate version. 
• Click Change in the Destination Folder screen and select the folder created in Step 3. 
• On the Database Schema screen, select Skip this step. 
• Enter the restored database credentials (from Step 2). 
• Complete the installation process. 

Step 5: Open Task Manager, locate the Prolaborate service, and stop it. 

Step 6: Restore the Old Prolaborate Folder. Copy the backup of the original Prolaborate folder (taken before the upgrade) into the new Prolaborate installation directory. 

Step 7: After restoring the files, restart the Prolaborate service from Task Manager or Services. 

Rollback Steps – Pro Cloud Server (PCS) 

Step 1: Uninstall the New PCS Version. If the new version causes issues, uninstall PCS — but do not delete the PCS folder. 

Step 2: Reinstall the Previous PCS Version. Run the installer for the previous PCS version and install it in the same folder. 

Step 3: Restore License if your license is not automatically detected after reinstallation:  

• Copy the license file from your backup folder. 
• Replace it in the live folder at the following path: C:\Program Files\Sparx Systems\Pro Cloud Server\Service\Licenses.