During the upgrade, latest database schema would not have got executed. Visit this link to download the latest database schemas.
There would have been some discrepancy with the upgrade. Please share the logs with Prolaborate team.
Open Prolaborate app server and start or restart the services.
This error shows up when the required Windows features are not properly installed. Please reinstall the features as per this link and the issue should get resolved.
This error shows up when the required Windows features are not installed. Please install the features as per this link and the issue should get resolved.
The following could the reasons:
Please check the following:
Please follow the below steps and fix the BaseURL:
Check if “ProlaborateConfigFilePath” and “ProlaborateLicenseFilePath” are set correctly in web.config file typically located at C:\Program Files (x86)\Prolaborate\WebApplication\.
The error will show up when
If you are getting this error even when Security is not enabled for this model, Security might be enabled at the Active Directory level. You need to create a user from Enterprise Architect and use those credentials for Authentication in Prolaborate.
If you are getting this error even after giving the right credentials, check if you are able to login to the model using Enterprise Architect.
If no, the credentials are invalid.
If yes, you must be using the default credentials when you enabled Security in EA, which is admin and password. You need to use the Change Password option once to resolve the issue.
Change the password in EA and use the same in Prolaborate. You can even change the password to password.
Once you go back to Prolaborate and refresh the Repositories page, the status will change to Active.
This error appears when Prolaborate is not able to connect to its database. The reason could be any one of
Open Prolaborate Service Management.exe typically located at C:\Program Files (x86)\Prolaborate\ProlaborateServiceManagement
Click on Manage Configuration. Please check the database details in the Database tab
This error is to do with 'client impersonation'.
To fix it, start IIS Manager. Select the server in the left pane and double click 'Authentication' under the 'IIS' group in the central pane. Select 'ASP.NET Impersonation' and select 'Disable' at the top of the right pane.
This status shows up when Prolaborate could not establish a connection with the configured Enterprise Architect (EA) Model.
It could be because of the following reasons:
PCS port is 804 by default. The alias can be found in the PCS console.