This status shows up when Prolaborate could not establish a connection with the configured Enterprise Architect (EA) Model.
It could be because of the following reasons:
Either database configuration in Pro Cloud Server (PCS) is incorrect or the details of EA database entered in Prolaborate are incorrect. Check whether you are able to connect to the EA model using Cloud Connection of EA with the same details entered in Prolaborate
The port used by PCS (For example, 804) is not open. From a browser in a local machine, enter the server name or DNS or ip address of the server where PCS is installed appended by the port number (For example, SSN007:804) and check whether you are getting a Congratulatory message.
PCS free license is being used. You should have a valid PCS license. PCS Express or free licenses are not supported
PCS Pro Features are not enabled. Please check #10, #11, and #12 in Section 3.2 in this link
PCS OSLC Support is not enabled. Open PCS configuration file (Sample path: C:\Program Files (x86)\Sparx Systems\Cloud Services\Service\SSCloudServices.config) and check if OSLC_Support is set to 1. If not, change the value to 1.